en <![CDATA[International Court of Justice]]> http://www.icj-cij.org Mon, 22 Dec 2014 05:12:42 +0100 International Court of Justice http://www.icj-cij.org/images/accueil_02.gif <![CDATA[TXT_ICJCIJSHORT]]> http://www.icj-cij.org http://www.icj-cij.org/registry/index.php?v=132&p1=2&p2=5&p3=3http://www.icj-cij.org/registry/index.php?v=132&p1=2&p2=5&p3=3<![CDATA[Receptionist / Telephonist (GS-3)]]>Intitulé du poste : Receptionist / Telephonist
Classe : GS-3
Référence : 2014/9
Lieu d’affectation : Cour internationale de Justice, La Haye, Pays-Bas
Unité administrative : General Assistance and Security Division
Montant indicatif de la rémunération annuelle nette : €30,323


Under the general supervision of the Head of the General Assistance and Security Division and the day to day supervision of the Co-ordinator of the General Assistance Unit, the incumbent performs the following duties:

1. Communications tasks:

  • takes all telephone calls for the Court and the Registry from 9 a.m. to 7 p.m. (working in shifts): screens and directs telephone enquiries from governments, international organizations, United Nations and all calls from the general public; responds to routine enquiries and information requests, or routes to appropriate personnel for handling as required;
  • takes messages for Members of the Court in the absence of their secretaries and for Registry staff members;
  • takes messages to and from Members of the Court and their secretaries.

2. Administrative tasks:

  • records incoming and outgoing mail; reviews, records, routes and processes mail and other documents; tracks, monitors and takes follow up action as required;
  • answers electronic correspondence, maintains files (both paper and electronic) and databases; updates and maintains large distribution lists; performs basic data entry and extraction functions; checks accuracy of simple calculations, coding, data, etc.; delivers urgent mail/messages;
  • assists with writing invitation cards for Members of the Court and the Registrar for official functions;
  • maintains calendars/schedules; monitors changes and communicates relevant information to appropriate staff inside and outside the immediate work unit;
  • undertakes general office support services, such as updating the internal telephone directory and recording changes of address; preparing and/or processing administrative requests/documents, and photocopying a variety of documents;
  • provides administrative support to the Head of the General Assistance and Security Division.

3. Other duties:

  • receives visitors and escorts them to Members of the Court;
  • assists with the distribution of documents, in consultation with the drivers/messengers;
  • co-ordinates courier services;
  • sorts out newspapers for Members of the Court;
  • ensures surveillance of shortlisted candidates during recruitment processes;
  • performs other duties as assigned.

Qualifications and requirements


  • high school diploma or equivalent.


  • experience in general office and administrative support or a related area desirable.


  • communication: speaks and writes clearly and effectively, listens to others, correctly interprets messages from others and responds appropriately; motivated by professional rather than personal concerns, the incumbent remains calm in stressful situations;
  • client orientation: mainly seeking to improve services to Members of the Court and Registry staff, the incumbent identifies needs, suggests relevant solutions, anticipates problems and meets the timeline for delivery of services;
  • technological awareness: keeps abreast of available technology; actively seeks to apply technology to appropriate tasks and shows willingness to learn new technology.


  • fluency in the two official languages of the Court (English and French) and in Dutch is required. Knowledge of other official languages of the United Nations would be an asset.


Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.


How to apply:

Applicants are requested to complete a United Nations Personal History Form (P.11). The selected candidate may be subject to security clearance, including verification of the information provided in the personal history form and a criminal record check. All candidates should be in a position to submit an electronic copy of their passport and of all diplomas listed on their profile when asked to do so.

All applicants are strongly encouraged to send their application by e mail, addressed to the Registrar of the Court, clearly indicating the vacancy announcement number.

E-mail: recrutement-recruitment@icj-cij.org
Fax: +31 70 364 99 28

Only applications from candidates under serious consideration will be acknowledged.

The Registrar reserves the right not to appoint any candidate to the post, or to appoint one at a lower level or on the basis of a modified description. Applications that are found by the Court to meet the above criteria may be added to a reserve list in case a similar vacancy arises in the future.